Last night I went to a Bartercard business networking function and met some delightful people.

I called one of them this morning and was blown away by the pleasant, bubbly voice and thoroughly professional gretting I received.

How’s this?

“Good morning and welcome to Bellbowrie Florist. This is Emily, how can I improve your day?”

Emily Telfer is a delight and she deserves your business; so next time you want flowers, call Emily on (07) 3202 8773 or visit her beautiful website at www.BellbowrieFlorist.com.au

This is an older article, one I wrote back in 2004. It’s now on many other article sites around the world and ranks very highly. For that reason, I’ve posted it again on this site.

My mother instilled in me an ethic of reliability and punctuality. It’s been with me for as long as I can remember. I was never late for school, for scouts, for sports training; I’ve never missed a plane, train, bus or ferry.

You could set a meeting with me today for November 12, 2010 at 11 am and I guarantee that as long as I’m still breathing, I’ll be there. You won’t need to remind me.

I allow travel time and parking the car time in between client meetings; being late is just not part of my agenda. Nevertheless, every now and again it happens. A client meeting runs over time; there’s a traffic accident or roadwork and things just go pear-shaped. So here’s what I do to prevent stress… (more…)